14 days.
No questions.
If Gaitkit is not what you needed, ask for your money back within 14 days of your first purchase and you get all of it.
01First purchases
Every first purchase of a plan (Pro monthly or yearly, Founder, Studio) can be refunded in full within 14 days of the payment. You do not need to give a reason, and it does not matter how much you downloaded.
When the refund goes through, the plan ends at once. Files you downloaded during those days are no longer licensed for new work; please delete them.
02Renewals
Monthly and yearly subscriptions renew automatically. Cancel any time before the renewal date and you will not be charged again; you keep access until the end of the period you paid for.
Renewal payments are not refunded as a rule. If a renewal caught you by surprise (you forgot to cancel and have not downloaded anything since it renewed), write to us within 7 days and we will refund it.
03How to ask
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and refunds are paid by Paddle to the card or account you paid with.
- Use the link in your Paddle receipt email, or find your order at paddle.net, or
- write to hello@gaitkit.com with the email address you paid with.
We answer within two working days. Your bank may take 5 to 10 working days to show the money back.
04Other cases
- Custom kits are refunded in full until work starts. Once we have sent the first parts, we refund the share of parts not yet delivered.
- Platform licences follow the refund terms in their written agreement.
- Double charges and billing errors are always refunded, whenever you notice them.
- Abuse. We may refuse a refund where the same person buys and refunds repeatedly to download the catalogue. This does not limit any right you have under the consumer law of your country.